Privacy Policy Garuda88 – Malaysia User Data Protection

When you register and use the garuda88 platform, we collect several categories of personal information to enable us to manage your account, process transactions, and comply with applicable legal requirements. The information we collect is limited to what is strictly necessary for the stated purposes.

This includes data you provide directly during registration, data generated automatically when you use the platform, and data we receive from third-party payment providers when processing your transactions.

Registration & Identity Data:

• Full name as per identity card or passport
• Date of birth (for 18+ age verification)
• Active email address
• Mobile phone number
• Current residential address
• Copy of identity document (for KYC process)

Platform Usage Data:

• Login history including dates, times, and IP addresses
• Device information used (type, operating system, browser)
• Game history and wagering activity within the account
• Deposit and withdrawal transaction history
• Interactions with the customer support team

Garuda88 uses collected personal information solely for legitimate and reasonable purposes related to the provision of platform services. We do not use your data beyond what is stated in this privacy policy without first obtaining your consent.

• Securely create and manage your user account
• Process deposits, withdrawals, and other financial transactions
• Carry out KYC verification processes required by legal compliance
• Detect and prevent fraud, money laundering, and platform abuse
• Provide effective customer support related to your account
• Send important communications related to your account, security, and services
• Comply with reporting requirements to relevant authorities where mandated by law
• Continuously improve our platform, user experience, and services

Garuda88 takes its responsibility to protect your privacy seriously. We do not sell, rent, or disclose your personal information to third parties except in the limited circumstances described below. Any data sharing is carried out under strict confidentiality agreements and only to the extent necessary for the stated purpose.

• Certified Payment Processor: Required transaction details are shared with licensed payment providers to securely process your deposits and withdrawals
• Technical Service Provider: Companies that help us operate the platform infrastructure, anti-fraud systems, and support services — subject to strict data confidentiality agreements
• Statutory Authority: When required by court order, law, or a valid request from a relevant law enforcement authority
• Identity Verification Provider: Certified third-party KYC services to verify user identities and documents in accordance with compliance requirements

Garuda88 implements multiple layers of technical and organisational protection to keep your personal data safe from unauthorised access, loss, or misuse. Our security approach is ongoing and continuously updated in line with the latest cybersecurity threat developments.

• 256-bit SSL encryption for all data transmission between your device and our servers
• User passwords are stored as one-way hashes that cannot be decrypted by anyone, including garuda88 staff
• Role-based access control (RBAC) ensures staff only access data relevant to their duties
• Continuous infrastructure security monitoring 24 hours a day, 7 days a week
• Regular independent security audits to identify and address vulnerabilities
• Clear incident response procedures to manage any security breaches swiftly

Garuda88 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how users interact with our platform. The use of cookies is standard practice across the online services industry.

• Session Cookies: Required to maintain your login session while using the platform — this is a core platform function and cannot be disabled
• Preference Cookies: Save your settings and preferences such as language and display format for a better experience
• Security Cookies: Help identify suspicious sessions and protect your account from unauthorized access
• Analytics Cookies: Collect anonymized usage data to help us understand platform performance and improve the overall user experience

You can manage cookie settings through your browser, but please note that blocking certain cookies may affect the functionality of the garuda88 platform.

As a garuda88 user, you have certain rights regarding your personal data. garuda88 respects these rights and provides easy ways for you to exercise them. Privacy rights requests can be submitted to our support team.

Garuda88 retains users' personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. We do not retain data longer than necessary.

• Active account data is retained for as long as the account remains active and for a set period following account closure
• Financial transaction records are retained in accordance with applicable anti-money laundering legal compliance requirements
• KYC documents are retained in accordance with regulatory requirements applicable to the relevant gaming licence
• Customer support communication logs are retained for complaint resolution and service improvement purposes
• Once the designated retention period ends, data will be securely deleted or anonymized

Early deletion requests for data not subject to mandatory retention obligations may be submitted to our privacy team and will be considered on a case-by-case basis.

Garuda88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform service improvements. All changes will be published on this page along with an updated effective date.

For material changes that may significantly affect your privacy rights, garuda88 will endeavour to notify active users via in-platform notifications or registered email at least 14 days before the changes take effect, unless an immediate change is required to comply with legal obligations.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how garuda88 handles your personal data, we encourage you to reach out to us directly. Our privacy and support team is ready to listen and assist you.

• 24/7 live chat accessible directly within the garuda88 platform after login
• Email: [email protected] (response within 1–2 business days)
• For urgent privacy matters, please include "PRIVACY — URGENT" in the subject line of your enquiry.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.